FOR RESERVATIONS PLEASE CALL 020 7286 1111

For all bookings a booking form must be completed.

ADVICE

A) Who to book with

1) ATOL -  Air Travel Organiser's License. Our ATOL is 3449. ATOL protects you from losing your money or being stranded abroad. Visit the ATOL website at  www.atol.org.uk where you can easily run a search on a advertised ATOL number OR name of operator/agent to make sure that a valid licence exists. Then press on the link for further information to see exactly how many fully bonded passengers is the operator licensed for, we have unfortunately found that  in recent years most of these companies/ organisations have a "show" licence that is valid for selling anything from 40 to 400 packages in the whole year!!!  PLEASE NOTE THAT ONLY ATOL LICENCES FOR GREATER THAN 500 FULLY BONDED PASSENGERS A YEAR ARE SUBJECT TO RIGOROUS CHECKS. 

2) IATA - Our IATA code is 91271810. The ability to view, reserve and issue airline tickets. The place of business shall be open for business on a regular basis, be identified and trade as a travel agency. Must have in its employment at least one competent, qualified staff member to be present at the place of business during the working hours of such place of business. Companies and firms that are financially sound will be approved.

3) Established Office - Registered at the companies house (  www.companieshouse.gov.uk ). Our company registration No. is 2862591.  Landline numbers, VAT registered. Investigate about exactly how long the tour operator has been in business.

4) Specialist - Comprehensive knowledge of Hajj and Umrah.

B) When to book

It is essential to plan in advance and allocate sufficient time to choose the right package. Only book if everything you have agreed on is given to you in writing.

When choosing accommodation you need to enquire about the distance to the mosque, number of persons per room and the general standard of the building (i.e. Hotel star rating and existing facilities).

For Hajj it is essential to study the itinerary, with close attention to the access to the hotel in Makkah prior, during and after the hajj rituals. Also read notes on our Hajj page.

You must read the booking conditions and general information very carefully and make sure that you understand them in full.

C) Saudi Regulations

Please note that in order to perform Umrah or Hajj the corresponding visa is required from the Royal Embassy of Saudi Arabia. The visa applications are subject to regulations set by the Saudi Ministry of Hajj, and these regulations are subject to change without prior notice. This is a very important point to consider before booking an Umrah or Hajj package as there is always a risk that you may incur substantial costs due to delay or refusal of visa.

Our booking condition paragraph 12.4 states that "Our visa application service allows us to apply, on your behalf, for visas to Saudi Arabia.  We are unable to guarantee the granting of any visa and consequently accept no liability whatsoever for any refusal or delay in obtaining a visa.  We reserve the right to claim any associated costs incurred as a result of the delay or refusal."

The Saudi embassy in London does not provide receipts for Hajj and Umrah visa applications nor does it guarantee the period for processing the applications. Generally applications can be submitted on Monday and Tuesday and collected on Thursday or Friday.

Umrah

Umrah Visa system is usually operational between the 1st of Safar and end of Shaban. It is advisable to allow at least 2 weeks for the visa cycle. The visa is valid for 28 days from date of issue for entry into Saudi Arabia. Therefore Umrah visas are not valid for entry to Saudi Arabia after Ramadan. All Umrah passengers must leave Saudi Arabia by 10th Shawwal. 

The duration of stay can be anything from 5 to 28 days, and for the whole duration of your stay we need to book your accommodation through the Umrah system. It is possible to travel with a group tour or travel on a tailor made package. However, Ladies must be accompanied by a Mahram or if they are over the age of 45 years they could travel with one of our group tours only.

Hajj

All accommodation, transportation and motawif agreements need to be made by the tour operator in advance in order to obtain Hajj visa stickers/barcodes form the Hajj ministry accordingly.

D) Required Documents

Umrah - 2 Passport sized photographs (Names should be written on the back of all photos - Ladies to ensure that their hair is covered), Passport valid for at least 6 months from date of travel (Non-British passport holders must be living in the UK). Meningitis ACWY vaccination certificate. Signed copy of our booking form.

Documents Delivery - If Documents are being posted you must use special delivery.